FAQ Kneipp Family
- What is the Kneipp Family?
What is the Kneipp Family?
Kneipp Family is a complimentary loyalty card that provides all members with a 5% discount off their purchases in a Kneipp® store and on www.kneipp.com. Each member receives a Kneipp Family Card with a customer number (Card).
- Who is the Kneipp Family aimed at?
Who is the Kneipp Family aimed at?
Kneipp Family is welcome to all Kneipp customers who are making purchases at one of our Kneipp® store locations and online at www.kneipp.com. Individuals over the age of 18 who have their permanent residence in the United States of America or legal entities based in that country are eligible to become members.
- How much does the Kneipp Family Card cost?
How much does the Kneipp Family Card cost?
Your membership is free.
- Will I receive unnecessary advertising from the Kneipp Family?
Will I receive unnecessary advertising from the Kneipp Family?
We will not overload your analog and digital mailbox – promise! However, you can opt out at any time by going to www.kneipp.com, Kneipp Family page and changing your user preference. You may opt in again at any time by re-registering at store or online.
- Can I apply for a replacement Card?
Can I apply for a replacement Card?
If you lose your Card please inform us at kneipp-family@kneipp-usa.com. We will either send you a new application form for re-registration or a replacement Card (with your previous customer number), at our option.
- Can I apply for more than one Card?
Can I apply for more than one Card?
Only one customer number is issued per person and per Card, so we merge any duplicate data. In each case the old data are deleted.
- Can I get a second Card, e.g. for my partner?
Can I get a second Card, e.g. for my partner?
Any individual or legal entity can apply for a Kneipp Family Card. Each card is assigned a unique customer number. We do not issue second Cards with the same customer number.
- How can I get a Family Card?
How can I get a Family Card?
If you register online we will mail the Card to you within 14-20 business days. But you can start ordering online right away, using your customer number. You will also receive the 5% discount in our Kneipp® stores with your customer number.
If you complete an application in the Kneipp® stores you will receive your Card right away.
- How can I set up an online customer account as a member of the Kneipp Family?
How can I set up an online customer account as a member of the Kneipp Family?
Please visit www.kneipp-family.com.
After you have entered all the required data and completed the registration, your account will be set up.
After that, you can log into your online customer account at any time by entering the login data (customer number and your personal password).
What should I consider when choosing a password for my online customer account? You can freely choose your password and you can change it at any time. The password should not be easy for third parties to guess. Therefore avoid using words like your partner’s name or the name of your pet as your password. Please ensure that you protect the password and the Kneipp Family Card from access by unauthorized third parties. Anyone logging in using your data can for example place orders under your name.
- What should I do if I have forgotten my password?
What should I do if I have forgotten my password?
Please click the ‘Forgot my password’ button. You will be guided on setting up your new password.
- How can I change my data?
How can I change my data?
As soon as your online customer account has been set up you can manage your data yourself and for example change your password.
If you have not set up an online customer account, please send us an e-mail stating exactly what changes you want to make, to kneipp-family@kneipp-usa.com or by mail to
Kneipp Corporation of America, Inc.
Kneipp Family
2345 Vauxhall Road,
Union, NJ 07083
U.S.A. - Should I report the loss of my Card?
Should I report the loss of my Card?
Your Card shows your customer number, which is part of your login data. So please report the loss of your card to us at kneipp-family@kneipp-usa.com or by mail to
Kneipp Corporation of America, Inc.
Kneipp Family
2345 Vauxhall Road,
Union, NJ 07083
U.S.A. - How can I cancel my membership?
How can I cancel my membership?
Please send an e-mail to kneipp-family@kneipp-usa.com or by mail to
Kneipp Corporation of America, Inc.
Kneipp Family
2345 Vauxhall Road,
Union, NJ 07083
U.S.A. - Where is my nearest Kneipp® store?
Where is my nearest Kneipp® store?
