All of our orders are processed and dropped to the warehouse within 15 minutes of placing an order. Due to this quick turnaround, it is not possible for our team to modify or cancel orders.

To check the status of your order and track your shipping, log in to your account. From the Account Dashboard, click "View Order" for the order you are inquiring about. TO view tracking, click the "Shipments" button. Your tracking number for UPS will be available on this page.

We are aware that some customers are being taken to the DHL website. We are in the process of fixing this issue. If you take the same tracking number and input it at UPS.com, you will be able to see the status of your shipment while we work on a solution. 

If your order states that it is still in "SAP Processing" it has likely not shipped yet. If it has been longer than 5 business days, please reach out to our customer service team and we will look into your order for any possible issues and errors.

During the checkout process, there is a field available in the shopping cart for you to enter any promo codes that are available. Enter your code at checkout exactly as it appears in the email, offer or webpage. For example, if the code appears in all caps, you must enter the code on the site in all caps. Click "Apply" and the discount will be detailed in the payment summary. If the discount is not applied, the promotional code is either expired or entered incorrectly.

*Please note, during Black Friday and Cyber Monday all coupon codes are no longer valid.