Customer Support


Our Wellness Advisors are here to support you Monday - Friday and will respond within 48 hours of receiving your email. 


Please reach out to info@kneipp-usa.com



Please also feel free to check out our FAQ's for assistance with commonly asked questions. 

We are so sorry to hear that we no longer carry your favorite fragrance. If we no longer carry a collection that you absolutely loved, please send us a note to ecommerceteam@kneipp-usa.com. We will collect this information and use it as feedback as we introduce new products to our collection...and who knows, we may one day bring it back!

The kneipp.com order process is automated and as soon as we receive your order it is transmitted to our fulfillment center for processing. Therefore we are not able to cancel or modify your order once it has been placed. Please be sure to review the details of your order carefully before submitting it.

We are experiencing unexpectedly high order volume at this time, and it is possible that the delivery of your order may be delayed by a few days.  


In addition, due to a technical issue, we are currently unable to provide tracking information in your Shipping Notification email or in registered customers’ My Account > Order History area. We understand how important it is for you to be able to track your order, especially during the holiday season, and we are working diligently with our IT partners to resolve this issue as quickly as possible.


If you have not received your order within 10 business days, please reach out to our customer service team for assistance at info@kneipp-usa.com.

During the checkout process, there is a field available in the shopping cart for you to enter any promo codes you may have. Enter your code at checkout exactly as it appears in the email, offer, or webpage. For example, if the code appears in all caps, you must enter the code online in all caps. Click the SUBMIT button to apply the promotion to your order and the offer will be detailed in your Cart. Any promotional discounts for the order will be listed under the Order Summary area as ORDER DISCOUNT. If a promotion code is entered incorrectly or is no longer valid or may not be combined with other offers, an error message will appear in your cart. If you see an error message, please check that you entered the code correctly.

We currently offer $5.95 flat-rate shipping for all orders under $50. Purchases of $50 or more (after discounts) ship for FREE. From time to time, we may also offer Free Shipping promotions on any order. Join our email list to be sure you are always the first to know about our current sales and promotions.